An exit interview is a smart way that can help you gain deep insight and honest feedback from employees who will be leaving your company. Exit interviews are usually conducted by the HR department through in-person meetings, phone calls, or surveys.
While current employees might hesitate to provide you with their honest opinions about the company, culture, and management, departing employees can be a great source of feedback. ZenHR provides you with the most common reasons for conducting an exit interview.
- Understand Why Employees Quit
First of all, you should always make sure that you know the reason behind the employee’s decision to leave his/her job. You have to know if the reason is because of an internal problem within the department, a better job offer from one of your competitors, or a personal issue that forced your employee to resign.
- Identify Areas for Improvement
As mentioned earlier, employees who are leaving their jobs have nothing to lose and they won’t hesitate to open up and provide you with honest feedback about their work experience at your company. This can help you gain valuable insights about areas that need improvements within your company which might be the management, environment, culture, salaries, or working hours.
- Optimize Employee Retention
An exit interview might help you retain your valuable employees by understanding their needs and providing a counter offer. Even if the employee has already made up his mind about leaving, exit interviews will help you build a plan to keep your best employees on board and reduce turnover rates.
- Say Goodbye on Good Terms
Exit interviews can also positively affect your company’s reputation as an employer of choice. It’s important to make sure that your employees leave you on good terms and are willing to recommend your company to others.