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Everyone wants a smooth workplace environment, where everyone can get along and work together efficiently. However, conflict is inevitable in our personal lives and at the workplace. It is unrealistic to assume we can completely prevent it, but we can manage and resolve conflict most effectively when it presents itself. Here are some ways through which you can handle conflict in the workplace in a successful and healthy way.
Address the Conflict Head-On
Since you can’t always prevent conflicts from happening, it is crucial to accept that they will occur sometimes. When they do, it is essential to address them head-on. Directly tackling issues will minimize severity if they are dealt with as soon as they begin appearing.
Find the Source
In order to begin resolving any sort of conflict, it is crucial to find the root cause. Clarifying the source enables you to understand how the problem came to be in the first place. With that said, all parties must acknowledge the situation and initiate a discussion towards discovering the source of the conflict.
Communication & Understanding
After getting all parties on board, you can actively start working towards a resolution. Understanding each position is important, so provide the opportunity for views and perspectives, regarding the issue, to be shared. Encouraging each party to communicate their thoughts openly and honestly will give a greater understanding of the conflict. It may even uncover underlying sources of conflict that aren’t evident, which will help in identifying solutions.
Reach a Resolution
Once the source of the issue has been clarified, all parties have communicated with one another, and the situation has been unraveled; it is time to resolve the matter at hand. It is necessary to have a common objective of resolving the conflict and making sure it doesn’t resurface. Finding common ground between all parties is needed to conclude the best solution for everyone. Afterward, each person carries out the responsibilities they have, in resolving the issue, to ensure a resolution has been reached. Assessing the solution’s effectiveness is just as critical, as it will determine any resurfacing of the current or future conflicts.
View Conflict as an Opportunity
Within every conflict, there is a teaching and learning opportunity. Make use of all the potential for growth and development in the workplace. Utilize these situations for team building and leadership development. These contrasting positions that initially led to conflict can not only teach lessons but also stimulate innovation.
Amanee Hasan is a content writer for ZenHR, an award-winning and top-rated HR solution that offers world-class HR software services in the MENA region. She focuses on creating content highlighting the latest HR trends and gives organizations and individuals the tools, knowledge, and research they need to create successful work environments where people thrive.